FAQ

In short - it allows us to maximize our time together & we get to know you better. Intake forms serve as a standardized method of answering the most common questions we have about our patients. If we get these questions out of the way before you are seen then we have more time during the appointment to understand the unique aspects of your personal experience.

These forms are required to be submitted one day prior to your first appointment. If you are unable to complete these online you may come into the office to finish them. If the forms have not been submitted the day prior to your first visit your appointment will be cancelled. Once you have the forms submitted we would be glad to reschedule your appointment.

When you schedule an appointment, we will send you a link to the patient portal. Within the portal, there will be a documents section where you will be able to fill out the required forms. They should take about 20-30 minutes for you to complete and are crucial for you to receive the most comprehensive care. If you have any questions regarding the forms or paperwork, please give us a call!

We try to make scheduling an appointment at Novus easy.  It can be anxiety producing to call around to offices only to be told there is no availability or, worse, to leave a message & not hear back.  Not us!  We promise to return your message.  You can fill out our new patient registration form here on the website & we'll get back with you the same day.  You may also call, text or email us to schedule an appointment. 

After your first appointment, your follow up appointments are scheduled during your visit by your provider.

With insurance premiums and deductibles continually rising, more and more Americans are having trouble paying their medical bills. According to the Academy of Healthcare Revenue, providers have a 70% chance of receiving payment at the time of service if they request it – but only a 30% chance of collecting it after a patient leaves the building. Since so many people are unable to pay their balances, many providers have started to question if they can even stay in business.

The reimbursement rates that doctors receive from insurance companies are also constantly changing. When you combine this reimbursement uncertainty with patient non-payment, many providers are left struggling to pay their office bills. Office space, utilities, technology, medical equipment, and staff are all necessary for patient care – but these items all cost money.

By moving to the POS collection model, providers are finding that they can spend less time billing patients and more time treating them. Many doctors and hospitals are even adopting payment plans as a way to help patients cover costs, similar to other industries that deliver higher-dollar products and services. While some patients may dislike the trend, it is allowing doctors to stay in business.

We understand that life happens and sometimes you may need to reschedule your appointment. We allow cancellations with 24 hours notice with no penalty. Cancellations with less than 24 hours notice & no shows will be charged a $100 no show fee.

Only 3 cancellations / no shows are allowed per 12 months.

We are a small business & grateful for each patient's choice to partner with us. Each appointment you schedule is held for you only. That means, if you cancel with little notice or do not show we are unable to recoup the cost of that financial loss. Our mission to provide quality care can only happen with your participation. Quite simply, without you we can't continue to pay our employees, utilities & rent.

Caring for vets is an enormous honor for us!  In fact, Scarlett's experience with the VA is part of what lead her to create Novus.  The VA system is doing their best but is often overwhelmed.  Additionally, each of our team members has some affiliation with the military at some point in their life. 

You can let your VA PCM know you'd like a referral (RFS) to Novus or you can let us know & we can request one for you.  

Active Duty members cannot use TriCare benefits to be seen at Novus.  

Just let us know where to send them by filling out a HIPAA Release of Information (ROI) form & sending it over to us.  We'll get the records forwarded within 5 business days at no cost to you.  

If you would like to pick up your printed records, please contact Jackie or Brynn.  We send an invoice.  Once payment is received we will have them prepared for you within 5 business days.  

We are honored you would trust us with the care of your young one!  We currently only see children aged 13 and up.  Patients aged 13-15 must be seeing a therapist and must be accompanied by a legal guardian at each & every visit.  If your child is unaccompanied their appointment will be rescheduled.  This will be considered a same day cancellation & will incur the cancellation fee.

Patients aged 16 to 18 can be seen without a guardian present.  However, any questions the patient's guardian has will be answered at the time of the patient's visit.  Additional conversation regarding the adolescent patient's care must be authorized by the adolescent and will be addressed during a scheduled visit.

NBH is actively seeking a Board Certified Child & Adolescent Psychiatrist to collaborate with our team so that we may expand our services to patients younger than 13 years old.  As soon as we can do this we will let you know!

Not at this time. Our focus is the evaluation, diagnosis and treatment of mental health disorders. We may recommend counseling as part of your treatment plan.

Most therapy (counseling) consists of 50-60 minute visits 2-8 times per month. Often, this time is spent talking about behaviors, thoughts and emotions and developing skills to cope with these. Some therapists offer additional treatment options such as hypnosis, EMDR, biofeedback & brainspotting.

At Novus we focus our time on determining the most accurate diagnosis & developing the most effective treatment plan. This frequently includes medications. (Not all patients are appropriate for medication treatment & this will be determined during your appointment.) We do include brief psychotherapy during your appointment. Because of the shorter appointment time & the less frequent visits, the therapy we do together is quite targeted.

TDLR: POS is front end billing.  We do not send invoices after your appointment.  Any amount due is to be paid prior to your appointment.  

There are many interpretations when it comes to point-of-service (POS) collections. Doctors and hospitals may refer to their POS collections as time-of-service, upfront, or front-end collections. In general, a provider who participates in POS collections will ask for payment of a proposed service sometime before the service is rendered, up to the time the patient is discharged or leaves the office.

POS collections asks everyone to pay prior to their visit.  This is includes self pay / uninsured patients and those patients who are insured with deductible, copay, or coinsurance amounts due. POS collections can also include prior balances or payment plan payments. 

With insurance premiums and deductibles continually rising, more and more Americans are having trouble paying their medical bills. According to the Academy of Healthcare Revenue, providers have a 70% chance of receiving payment at the time of service if they request it – but only a 30% chance of collecting it after a patient leaves the building. Since so many people are unable to pay their balances, many providers have started to question if they can even stay in business.

The reimbursement rates that doctors receive from insurance companies are also constantly changing. When you combine this reimbursement uncertainty with patient non-payment, many providers are left struggling to pay their office bills. Office space, utilities, technology, medical equipment, and staff are all necessary for patient care – but these items all cost money.

By moving to the POS collection model, providers are finding that they can spend less time billing patients and more time treating them. Many doctors and hospitals are even adopting payment plans as a way to help patients cover costs, similar to other industries that deliver higher-dollar products and services. While some patients may dislike the trend, it is allowing doctors to stay in business.

We understand the burden of healthcare costs.  We keep our fees as low as we can to create as much accessibility as possible.

However, it is still expensive.  Here are some options to consider:

• APSU has a reduced cost / no fee psychiatry clinic. Here is the phone number:
• Centerstone & Mental Health Cooperative are Community Mental Health Clinics.  They do offer sliding scale fees based on income.  You can reach them here:
• You can pay using AfterPay through Square.  Your invoice will include this option when payment is due.
• We have partnered with Care Credit.  Check them out here:
• In some instances we will consider a payment plan if the amount is less than $50.
• If you are an established patient with us for more than 12 months we will consider a payment plan up to $250.